FAQs

Yes, when you purchase the test bank, you will be redirected to Lippincott's website where you can purchase it directly from them at a discounted price. This discount is given to those purchasing the test bank to be used with the tutoring form THE STUDENT NURSE. By purchasing directly from Lippincott, you can ensure that you are getting the most accurate and up-to-date resources for your learning needs.

Unfortunately, we are unable to provide refunds at THE STUDENT NURSE, LLC. However, we are committed to working closely with our students until they successfully obtain their NCLEX credentials, as long as they have completed our program as outlined by our guarantee. Please note that our downloadable information and courses cannot be refunded due to the nature of the product.

If you are experiencing any difficulties or if you feel like your tutor isn't the right fit for you, don't hesitate to reach out to us. Our team at The Student Nurse is committed to providing tailored educational experiences for each individual student, and we will do everything in our power to match you with an educator who meets your unique needs. Please don't hesitate to drop us a message at Sherrie@thestudentnurse.com and we will be more than happy to assist you. Remember - we're here to support you every step of the way!

We are committed to helping you succeed, and we will work with you every step of the way. Our dedicated tutors will guide you through the material and help you strengthen your skills. We understand that everyone learns at their own pace, and we want to ensure that you feel confident before you take the test. Throughout your tutoring sessions, we will track your progress and identify areas where you excel and where you need extra support. Our goal is to provide you with the tools and resources you need to succeed, so that we can celebrate your success together.

At our tutoring center, we are proud to say that we have a success rate of 100% for students who continue to work with us. We understand that passing the NCLEX can be a difficult feat, and we have had some students who unfortunately did not pass the test for various reasons. These reasons include taking the exam while dealing with an illness, ignoring the advice of our tutors and sitting for the test prematurely, feeling anxious and disregarding the test instructions given by our tutors. However, we are still proud of the fact that all students who failed using our program have ultimately passed the exam when they continued to use our tutoring services. We have had some students who chose not to continue working with us, and as a result, our overall pass rate now stands at an impressive 99.5%.

We have had the privilege to tutor numerous students who are non-native English speakers. As we understand that mastering the content and practicing questions may take a bit longer, we guarantee to work with you until you pass, provided that you meet our guarantee requirements.

Generally, the tutor and student meet once per week to delve deep into each topic. This enriching session usually lasts between 1-1.5 hours, allowing ample time for thorough review of content and rigorous practice of test bank questions. To ensure continuous progress, methods of THE STUDENT NURSE, LLC are consistently reinforced. Let's not forget the week before your NCLEX exam - we'll happily meet a couple of times just to ensure ultimate preparedness and to calm your nerves.

The test bank is a separate company from THE STUDENT NURSE, LLC. Lippincott's contact information is at the bottom of their webpage under contact us. Their help center for FAQ is open 24/7 at 1-800-468-1128. If you need to speak to a live person contact Customer Service at 1-800-638-3030. Their hours are Mon-Fri 8am-7pm (EST). Your tutor may be able to walk you through an issue also. We highly recommend using the tutorial offered by the program when you first open the program. This tutorial teaches you how to use the program and all of its enhanced features in a comprehensive manner, ensuring you have a hassle-free experience.